The Internet is now an integral part of our daily lives, but it’s not uncommon for problems to occur that affect our connection.
That’s why our team has gathered some of the most common problems you may face and how you can solve them immediately.
1. Slow Internet connection
One of the most common problems you may notice with your connection is low speed. A slow speed can be caused by a number of factors, including:
- Excessive number of devices connected to the same network.
- Equipment (router/modem) that does not support the required speeds.
- Long distance from the router.
What you can do:
- Check if other devices or applications are using large amounts of data (e.g. streaming or downloads).
- Place the router in a central location in the house.
- Update your router software.
2. Disconnection
Have you ever noticed that while you are normally on the Internet, the connection is suddenly cut off and comes back after a few minutes?
What you can do:
- Restart your router.
- Make sure the cables are connected correctly.
- Check to see if there’s an outage in your area.
- Try changing the frequency on your router to avoid interference from neighbouring networks.
3. WiFi does not work at all
If WiFi hasn’t worked at all for a long time, there may be a more generalised issue.
What you can do:
- Check if WiFi is enabled on your device.
- Reconnect to the WiFi network.
- Reset your router.
- If the problem persists, try connecting with an Ethernet cable.
4. Problems with specific websites
If you’re having trouble visiting a particular website while others are working normally, the problem may be local or it may be caused by the website itself.
What you can do:
- Check the status of the website with a tool.
- Try clearing your browser’s cache.
6. Security problems
If you notice any suspicious activity, such as unauthorized connections to your network, there is a chance that someone is trying to hack the system.
What you can do:
- Change your WiFi password to a stronger one.
- Enable WPA3 encryption, if available.
- Use a firewall and antivirus.
When should you contact your provider?
If you are experiencing any of these problems and you have exhausted all of the above options, you should contact your provider. Explain the problem in detail so that they can help you quickly and efficiently.
The problems that can occur with your Internet are many. That’s why you need a provider that offers packages with fast speeds, and prompt service.
At Metadosis we offer both, so every customer enjoys top speeds and excellent service 24/7.
If you want a team that will always be there for you, for your needs contact us here.
